UDENYI ODEH VINCENT

Currently providing comprehensive administrative and operational support to optimize client productivity and streamline workflows.

• Managed complex calendars and scheduled over 50+ appointments weekly, ensuring optimal time management and preventing scheduling conflicts.
• Streamlined email correspondence and digital filing systems, reducing response times by 20% and improving information accessibility.
• Conducted in-depth research and compiled data for various projects, providing critical insights that supported informed decision-making.
• Prepared professional presentations and reports, enhancing communication clarity and visual impact for key stakeholders.

Provided virtual customer support, resolving inquiries and ensuring high levels of client satisfaction for a communications company.

• Resolved over 100+ customer inquiries monthly through virtual channels, maintaining a 90% first-contact resolution rate.
• Communicated complex service information clearly and concisely, improving customer understanding and reducing follow-up calls by 15%.
• Implemented effective conflict resolution techniques, transforming challenging customer interactions into positive experiences.
• Contributed to a 10% increase in customer satisfaction scores by delivering empathetic and efficient support.

Led creative direction and operational management for a beading business, overseeing design, production, and client engagement.

• Directed the creative design and production of custom beadwork, resulting in a 25% increase in unique product offerings.
• Managed client relationships and order fulfillment, ensuring timely delivery and exceeding customer expectations for bespoke items.
• Developed and implemented marketing strategies that expanded brand reach and contributed to a 15% growth in sales revenue.
• Oversaw inventory management and material sourcing, optimizing production efficiency and reducing waste by 10%.

Managed the recovery of outstanding debts and reconciled financial accounts for a microfinance institution.

• Successfully recovered over $X in outstanding debts, contributing directly to the company's financial stability (X% recovery rate).
• Negotiated repayment plans with clients, achieving mutually beneficial agreements and minimizing loan defaults.
• Conducted thorough account reconciliation, identifying discrepancies and ensuring accurate financial records.
• Maintained strong client communication throughout the recovery process, preserving customer relationships while achieving collection targets.